Pharmacy

We fill new prescriptions and refills at no cost for covered medications. We provide service to:

• Active duty service members and their family members
• Retirees and their family members
• TRICARE Prime enrollees

Learn more about eligibility for TRICARE pharmacy benefits.

Main Pharmacy (Atrium)

The Main Pharmacy processes all new prescription requests from Wright-Patterson Medical Center providers (on-base).

Kittyhawk Satellite Pharmacy

The Satellite Pharmacy processes all off-base prescriptions, prescription refills and any prescription requests from Wright-Patterson Medical Center providers (on-base).

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription activation request directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) in-person or activate through Q-Anywhere and wait, or
• You can come back later to pick them up.
  • Note: Prescriptions are not immediately activated upon submission from the provider. Patients must activate desired prescriptions prior to pick up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our Kittyhawk Pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DoD Wright-Patterson
• NCPDP/NPI number: 1497163679
• Zip code: 45433

If you hand-carry a written prescription:
Visit our Satellite pharmacy and check in at the kiosk. Follow on-screen prompts to check in.

Activating New Prescriptions

There are multiple ways to activate your prescription:

Option 1: Fastest and Highly Preferred

Scan the QR code below or go to: https://cxmlink.com/MTF5791
  CODE

• Follow on-screen prompts on your device to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 2: In Person

Go to the Main or Satellite Pharmacy. Then, you’ll check in at the kiosk.

• Go to the Main Pharmacy for all on-base provider prescription requests.
• Go to the Kittyhawk Pharmacy for all on-base and off-base provider prescriptions requests
• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy (Kittyhawk Satellite Pharmacy Only)

• For Satellite Pharmacy services only.
• Call 937-656-1656, opt 2 to activate your prescription.
• Wait times may vary due to extremely high volume of usage. 
  • Use Q-Anywhere to avoid the wait! 
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
  • Kittyhawk Pharmacy
  • Kittyhawk ScriptCenter
    • Note: ScriptCenter does not store controlled substances or items requiring refrigeration. These specific medications must be picked up at the Kittyhawk Pharmacy. Please plan accordingly.
• You'll be given a date and time when your refill(s) will be ready to pick up.

Option 2: By Phone

• Call our pharmacy refill line at 937-483-2130. Then, follow the prompts to select where you want to pick up your refills.
  • Kittyhawk Pharmacy
  • ScriptCenter Kiosk
    • Note: ScriptCenter does not store controlled substances or items requiring refrigeration. These specific medications must be picked up at the Kittyhawk Pharmacy. Please plan accordingly.

Picking Up Your Prescriptions

Main Pharmacy (Inside Only)

Kittyhawk Satellite Pharmacy (Inside/Drive-Thru)

ScriptCenter Kiosk (Pick Up Only)

We understand any PCS is challenging. With MHS GENESIS, your prescriptions follow you wherever you go! Whether you’re leaving or coming to Wright-Patterson, our pharmacy team is here to assist you with your medication needs.

• If you’ve received a prescription from your last base and have refills, use one of the options in the refill section above to request your refill.
• If your prescriptions are from an off-base pharmacy and you need them transferred to Wright-Patterson, give our Kittyhawk Pharmacy a call and we can assist you with getting them processed at our facility. 

 Activate your Prescriptions before you visit using Q-Anywhere 

(New prescriptions from ON-BASE providers)

1)  Text “Get in Line” to 877-909-2578. Please wait up to 5 minutes for a text response to generate.

2)  Give the DOD ID number (located on your ID card) for the patient needing their prescription(s) processed. Follow directions in the text.  

3)  Choose the pharmacy location you'd like to visit for pick up.

4)  Next, choose how to process your prescriptions:

  a. “Pick up in 2 hours” (pick up today, 4 p.m. activation cutoff time)

  b. “Pick Up Next Duty Day” (non-urgent)

  c.  Pick up at the ScriptCenter (all prescriptions requested before 2 p.m. will be available at the kiosk after 4 p.m. the same day. some exclusions apply, see below) 

5)  Once submitted, you will receive a notification that you are "in line". The pharmacy will begin processing your prescription(s). 

6)  When you have your Q# you can free text the pharmacy the name of the medications you are requesting to be activated. 

7)  Once you receive a text message notification that your prescription(s) are ready for pick up, proceed to your chosen location.

8)  If you are experiencing technical difficulties, or have not been contacted for pick up, please come into the pharmacy or give us a call at 937-656-1656. 

Note: For prescription refills or to activate a new prescription from an OFF-BASE provider call 937-656-1656 before making the drive to the Kittyhawk Pharmacy.

Frequently Asked Questions

How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 
Yes! Call our Kittyhawk pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option.

I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.