Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Relations/Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility.
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries. The 88th Medical Group Beneficiary Counseling and Assistance Coordinator (BCAC) now offers
scheduled appointments to better serve you.
You can now book a:
- Phone Appointment
- TEAMS Virtual Appointment
- In-Person Appointment
Whether you have questions about TRICARE enrollment, referrals, claims, Medicare, TRICARE For Life, or other benefit concerns, we’re here to help you navigate your healthcare benefits with personalized assistance.
Schedule your appointment today at the following link: https://tinyurl.com/BCAC-Appointments
Walk-in assistance remains available on a limited basis. For additional assistance, contact Beneficiary Services at (937) 257-9166, Option 2.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility.