Improving the Patient Experience

The Defense Health Agency is making care more focused on you as a person. You now have faster, easier, and more convenient access from your phone, tablet, or laptop to online tools and services to help meet your health care needs.

You have access to a range of digital care solutions, including:

• Self-paced, private online health programs to help support your overall well-being.
• Digital companions, so you can stay connected to your health care team between visits.
• Ability to schedule virtual appointments, get appointment reminders, and access virtual waiting rooms.
• Ability to search online for network primary and specialty care providers.

Scheduled Virtual Visits

This video visit platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage in their health care on their terms. Video visits do not replace in-person or telephone visits, they are simply another way to meet with your healthcare provider. Joining a video visit is easy by using a smartphone, tablet, or computer with a camera, speaker, and a strong internet connection. 

Learn more about Scheduled Virtual Visits

Ambient Listening

Ambient listening is a secure voice-recognition tool that helps providers create clinical notes during medical appointments. The technology works in the background, capturing conversations between patients and providers, converting them into text, and organizing key medical details into draft clinical notes. Providers review and finalize the notes before adding them to the patient’s record, which patients can later view in the MHS GENESIS Patient Portal.

The goal is to improve both the patient experience and provider efficiency.
 

VIPRR - Virtual Urgent Care

VIPRR – Virtually Integrated Readiness and Remote Care Clinic, a virtual urgent care option available through DHA and the Nurse Advice Line, is another way to receive quick and convenient care.

• Virtual urgent care appointments for TRICARE Prime beneficiaries age 12 and older.
• To schedule: Call the Global Nurse Advice Line at 1-800-TRICARE or visit the MHS NAL website at https://mhsnurseadviceline.com/home. 

• Nurses, available 24/7, will triage and determine if your care can be handled virtually. If so, the nurse will schedule an appointment for the same day or following day. Appointments are available from 6:30 a.m. to 11:30 p.m. ET. 

• Appointments are through the Virtually Integrated Patient Readiness and Remote, or VIPRR, care clinic. 
• Providers for virtual urgent care: 
  • Are credentialed and privileged by a Defense Health Agency military hospital or clinic
  • Will document the session, diagnosis and treatment in MHS GENESIS
  • Can write a prescription to desired pharmacy

• Virtual urgent care services include:  
  • Sinus congestion and infections 
  • Cough 
  • Allergies 
  • Sore or hoarse throat 
  • Rashes 
  • Acne 
  • Muscle and joint pain 
  • Headaches 

If a patient doesn’t have access to a smartphone, tablet, or computer, they can still schedule an in-person or telephone appointment by calling the 88th Medical Group appointment line at 937-522-APPT [2778]. Video visits are also scheduled through the appointment line.